Customers of City of Alcoa utilities have recently expressed queries and worries about Doxo, an online payment service that enables users to manage all of their various utility accounts in one location in order to simplify bill payments. Doxo uses the utility’s name/logo without the utility’s permissionCustomers who use the Doxo website may believe they are paying the utility, but the money actually goes to Doxo.Doxo then forwards the payment to the utility, which may take some time. As a result, the customer may receive late payments and their service may be cut off.
Since the City of Alcoa has no affiliation with DOXO, it is unable to track or gather any data regarding transactions carried out through them.The only online payment option the City of Alcoa endorses is the one available on the City of Alcoa website, www.cityofalcoa-tngov
To make a payment, you may use this official links below:
Pay Your Utility Bill Online | Alcoa, TN
https://www.cityofalcoa-tn.gov/698/Pay-Online
To Pay Online : Welcome to our new Online Utility Bill Payment System. Please read the following disclaimer: If you do not receive a confirmation, …
Utilities & Billing | Alcoa, TN
https://www.cityofalcoa-tn.gov/363/Utilities-Billing
As always, if you have any questions regarding your bill or our payment processing, please call our offices at 865-380-4700.