Welcome to our blog post on Alexandria Utility Bill Pay Login! Whether you’re a new or existing customer of Alexandria Utility, it’s important to know how to access your account online. With our easy, step-by-step guide, you can quickly and securely access your account to view past bills, make payments, and more. We’ll go through the process of signing in, as well as troubleshooting tips for forgotten passwords and other login issues. Having the ability to manage your utility bills online means more convenience and control over your finances. Signing into your Alexandria Utility Bill Pay account is the first step towards managing your bills in a more efficient manner. Let’s get started!
To make a payment, you may use this official links below:
Pay your City of Alexandria Utilities bill online. City of Alexandria administrates electric lines, water distribution, gas distribution,
Utility Payments. Pay your utility bill here · Electric Rates · Gas, Water, & Wastewater Rates. Service. Energy Savings. Forms.
Who should I contact with questions about my utility bill?
The utility customer service office is open Monday through Friday from 8 a.m. to noon at 625 Murray Street. m. until 4:30 p. m. Customers may also call 318-441-6310.
Why was it neccesary to send out estimated utility bills in the summer of 2022?
Beginning in June, the city experienced a network computer breach that prevented access to the utility billing system and the customer usage data. As a result, we were unable to send out bills, update meter readings, or access user history.
Why get an estimated bill instead of no bill at all?
Customers’ financial burden was lessened by the distribution of estimated bills, which spared them from having to pay for several months of service at once.
What if I think I was overcharged on my estimated bill?
Any payments in excess of what you actually used will be credited to your account and applied to your subsequent bill once your actual usage has been determined.
What if my usage is determined to be higher and I was undercharged on my estimated bill?
You won’t be assessed a late fee or other penalties when the difference between your actual usage and the estimated bill is charged.
Am I going to be charged late fees or penalties?
No, while we work to get our billing process back up to speed, we are suspending late fees and penalties. We value our customers’ patience, and we’ll do everything we can to help them pay their bills.
I think my bill is wrong. Can I get a re-read of my meter?
If customers have concerns about the accuracy of their bills, re-reads are available. To request a reread, please call the Utility Customer Service Office at 318-441-6310 or use the AlexConnects App.
In the event that the City of Alexandria produces its own energy, why do we still purchase it from CLECO?
The city can and does generate its own energy when doing so is more cost-effective than purchasing it from MISO, an independent, non-profit organization whose members are in charge of running the power grid through 15 states and into the Canadian province of Manitoba. The City and Cleco have a 35 MW contract, and the City only buys energy when Cleco’s predicted price is less expensive than MISO’s. The City rarely buys from Cleco because their prices are typically higher than the MISO market price.
Why do fuel cost rates fluctuate?
With the rise and fall of the fuel source required to produce electricity, fuel cost rates change.
Why is my power out but my neighbor’s is on?
Residents without damage to the lines serving their homes are restored when we restore the primary lines. Homes that have damage, such as a broken pole or limbs on their service lines (which may be in another area), won’t have power.
Why don’t I see trucks working in my neighborhood?
The electrical system originates from central equipment in a substation. From there, lines proceed to serve residents in the most effective way possible. This means that different parts of your neighborhood may have lines serving you. Even if you can’t see the crews, they may be working on your issue.
How much time does it take to fix a damaged power pole?
Approximately 2. 5–12 hours, depending on the degree of the damage and the amount of debris nearby. This could require between 3-8 linemen.
What distinguishes a boil order from a boil advisory?
When a water source is turned off or when the pressure drops below 20 psi, a boil advisory is issued. This pressure drop increases the likelihood that water will become tainted with dangerous bacteria. A boil order is issued when either physical or technical issues with the water system have significantly raised the risk of bacterial contamination or recent testing has revealed the presence of organisms that could cause illness. Once the necessary testing produces negative results, advisories or orders are revoked. Testing regimen takes 24 hours. Customers of Alexandria water benefit from faster results thanks to the city’s operation of one of the state’s few independent, accredited drinking water laboratories.
Customers who enroll will be able to view statements online, schedule one-time and automatic payments, and receive bills electronically by email from the City of Alexandria Utility Department. Credit and debit card payments can be made using Visa, MasterCard, and Discover cards as well as Electronic Bank Draft (ACH).
Have a recent utility bill in front of you if you haven’t already registered. Enrollment requires:
1. Printed on the bill are the City of Alexandria Utility Account Number and the Billing Zip Code.
Click Here to access the City of Alexandria Online Utility Billing Portal today!
If you require technical support for our Online Utility Billing website, CLICK HERE to contact us by phone or email.
One-time payments may be scheduled without enrollment. Click Here to remit one-time payment..
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy to the City of Alexandria Utility Customer Service Office at 625 Murray Street along with your ID, lease, and/or ownership documents. Do not send this form through an unsecured network or email to protect your privacy.
Use this form to submit a residential service request: Residential Application for New Service (PDF).
Use this Transfer Form (PDF) to change addresses (within the City of Alexandria).
Temporary Connection (PDF) Use this form when you are building.
Use this application to request commercial services: Commercial Service Application (PDF).
Final Form (PDF) Use this form to close an account.
Electric meters, water meters, and sewer connections are all subject to utility service fees (PDF).
Gas Utility Service Fees (PDF) Meter and tap fees for gas
Utility customers with disabilities or who are 65 years or older should use this form to apply for coupons for free garbage bags. Application for Free Garbage Bags (PDF)
The Director of Utilities is responsible for overseeing the management of power plants, electric lines and services, water supply and distribution, gas lines and distribution, and sewerage collection and disposal, according to Section 4-05 of the Home Rule Charter of the City of Alexandria.
The Director of Utilities oversees and coordinates all utility operations for the city, including water, gas, wastewater, laboratory and testing services, and electric production and distribution.
Call 318-441-6311 with any questions regarding new services and billing.