By providing more easily accessible, clear, and understandable information about the water you consume, WaterZen aims to improve the health of your family.
To make a payment, you may use this official links below:
If you are paying a delinquent bill after the 16th of the month and/or your water call the Utility Billing Office at 863-965-5500 to reconnect service.
Utility Billing ; Call Us. at (863) 965-5500 ; Email Us. at [email protected] ; Visit Us. 215 Main Street, Auburndale , FL 33823
About UsThe Utilities Billing Department is responsible for collecting fees for water and wastewater taps, deposits, impact fees, and other fees associated with the Utility Department. Also, work orders are taken here for repairs on water or wastewater lines, etc. and sent to the correct department for timely response. For information on obtaining water and wastewater service from the City of Auburndale or any questions regarding your utility bill, please contact the Auburndale Public Utilities Billing Department at 863/965-5500. You can also e-mail us at
NEW UTILITY CUSTOMERS MUST FILL OUT AN UTILITY BILLING APPLICATION. To process this application, it must be MAILED or FAXED. This is because the form itself requires signatures, and you also need to mail or fax a copy of your driver’s license. Please click below to download the form.