Birmingham Water Works Bill Pay

Birmingham Water Works has redesigned its bill to give customers a better understanding of their water and sewage charges in an effort to better serve our five-county service area.

Customers will notice the new bill design’s contemporary appearance as the first change. The bill has a more straightforward, easier to read layout in addition to the utility’s updated logo and darker color scheme. The new bill design includes new features in addition to aesthetic changes. The total payments received and total adjustments are now displayed in the billing summary section. The second page contains details about disconnection policies, how to calculate your bill, and convenient and simple payment options. The bill now includes a third page with additional billing information, such as itemized water charges and a distinction between water and sewer service. (Although Birmingham Water Works doesn’t offer sewer services, it does collect payments from a number of sewer providers in its service area, including Jefferson County. ) Last but not least, these upgrades allow the new bill to support multiple billing periods, which removes the confusion of receiving multiple bills at once.

To make a payment, you may use this official links below:

Payment and Billing Options

Online. LOG IN TO YOUR ACCOUNT TO: Schedule a payment; Set-up paperless

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birmingham water works bill pay

Convenient & Easy Payment Methods:

  • Schedule a payment
  • Set-up paperless billing
  • View billing & payment history
  • Set-up & manage AutoPay
  • Manage and pay multiple accounts
  • Stop or Transfer Services
  • Pay using your Checking Account for free.
  • If you pay by credit or debit card, a $1. 95 processing fee will apply.

Dont have an online account yet? Register for Online Access

  • No account registration or login required
  • Just need your account number
  • A $1. All transactions made using this option will be subject to a 95 processing fee.

By Phone

CALL TOLL-FREE: 1-877-565-3802

  • A $1. There will be a 95 processing fee for all transactions made using this payment method.
  • Transactions are limited to $500 or less.

PHONE and ONLINE payments made prior to 7 p. m. will be posted to your account the next day. Payments made after 7 p. m. will be posted within 48 hours. You will be given a confirmation number for each payment for your records.

By Mail


Birmingham Water Works Board P.O. Box 830269 Birmingham, AL 35283-0269

In Person

CUSTOMER PAYMENT CENTER: 101 35th Street North Birmingham, AL 35222

Lobby Hours: M-F 8:00a. m. -5:00p. m. Drive-Thru Hours: M-F 8:00 a. m. – 5:00 p. m. DropBox: Available 24 hours. Payments will post next business day. Phone: (205) 244-4000.

  • You will need your BWWB bill or account number
  • Make payments using cash or debit card
  • Payments will post immediately to your BWWB account
  • For payments made at Walmart, a $2 transaction fee will be applied.

Customer Payment Assistance

Birmingham Water Works is committed to making water service affordable. We review our prices frequently and work to effectively supply you with high-quality water and service. Our representatives will work with you to choose a payment option that will benefit your circumstances because sometimes our customers need assistance paying their bills. We are able to determine whether an extended due date or payment plan is appropriate for clients who are facing an unanticipated financial hardship. To talk about payment options, please call customer service at (205) 244-4000.

Customers of Birmingham Water Works who meet the income and circumstance requirements can get assistance from the Help to Others (H20) Foundation, a nonprofit organization that is distinct from Birmingham Water Works. The H20 Foundation works to help residents of the Birmingham area who are struggling to pay their water and sewer bills or who could benefit from having leaky or damaged plumbing repairs made in order to reduce their water and sewer bill. This program is run by the Salvation Army and supported by the kind donations of Birmingham Water Works’ clients, collaborators, and staff. To learn more about qualifications and how to get started, please visit our H20 Foundation page.

Helpful Billing Tools:

You can go paperless with BWWB e-Bill. Simply sign in to your online account and go to Settings to enable electronic billing.

How to Read Your Bill

The terms and characteristics of your water and sewer billing are explained in detail here.

How to Read Your Meter

A number similar to this one is displayed on your meter. Read the number from left to right. Black-background numbers are not included in the computation of your monthly water consumption.

To determine your usage, deduct the previous meter reading from the current reading (found on your statement). The outcomes will show how much water was used in CCFs, or one hundred cubic feet. Multiply the amount by 748 to convert this usage to gallons.

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