Welcome to the Castle Rock Water Bill Pay Services blog! In this blog, we will be discussing how to pay your monthly water bill from Castle Rock, Colorado. We understand that paying your bill can be both time consuming and confusing. That’s why we are here to provide you with the most up-to-date information on how to make the process as simple and efficient as possible. We will cover topics such as payment options, payment deadlines, fees, and more. Additionally, we will provide you with helpful tips and tricks to make sure your bill is paid on time. We want to make sure that you get the best possible service and experience when it comes to paying your water bill each month. So, let’s get started!
To make a payment, you may use this official links below:
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Castle Rock Water
The Castle Rock Water billing system is getting an upgrade — and beginning Feb. 1, 2023 customers with an online account must re-register.
Your title company is responsible for setting up your water service
A new water account form will be given to you by your title company at the closing of your new house. Include your phone number and email so that our business office has your contact information in case of emergency. We will receive this completed form from the title company to set up your water service. The owner or landlord of a rental property is in charge of the water account.
From May 1 to Sept. 30, the Town has a watering schedule to reduce overwatering and manage peak demand. Irrigation is allowed before 8 a.m. and after 8 p.m. only on specific days according to your street address. Non-residential and Town properties have similar restrictions in place but the times and days differ.
Your bill will arrive in the mail, and there will be options for phone, online, drop-off, and mail payments. Through a secure online portal, you can quickly view, print, and pay your bill at CRgov. com/MyWaterBill. All you need is your bill with your account name and number. We suggest you go paperless!.
If your lawn is still being established when watering schedules are in place, you can apply for a Temporary Irrigation Exemption. This allows you to water any day of the week, before 8 a.m. and after 8 p.m. The permit is for 21 days for sod and 30 days for seed establishment. Keep in mind when landscaping that you should maintain the swales in your yard, for proper drainage.
In order to prevent erosion and maintain water quality, the Town mandates landscaping installation within six months of occupancy. Please keep all erosion control measures (e. g. silt fence, straw mat) in place until landscaping is installed. Maintain the graded swales on your property so that water flows away from the foundation and onto the sidewalk, where it will eventually end up in a storm drain. If there is excessive water on the sidewalk, it is probably the result of overwatering and immature landscaping. For landscape changes, make sure to check the building codes and HOA guidelines.
Every year, free workshops on xeric design, landscape winterization, and irrigation efficiency are offered to our clients. Taking part in the Water Wiser workshop permits watering outside of the water schedule but still before 8 a.m. m. and after 8 p. m. You become qualified for rebates on irrigation equipment and turf removal after attending the workshop. Additionally, we provide visits to the Plum Creek Water Purification Facility. Email us for information about tours. At CRconserve, you can find information on local weather, plant lists for each town, and conservation advice. com.
As a flood control measure, storm drains transport rain, snow, and anything else from the street to the nearest stream, which eventually serves as a source of our drinking water. Do not dispose of anything—not even yard waste—down storm drains. Drop off unused or expired prescription medications at the Castle Rock Police Department at any time, as well as unwanted household products, at the Douglas County Household Chemical Round Up events.
The Town of Castle Rock believes that an informed community is an engaged community, and we offer residents several ways to stay informed. Your Town Talk, the town’s newsletter, is included with your water bill. To receive regular email updates on particular events, advice, and what’s going on in the town, sign up through Notify Me. Residents are welcome to attend the monthly Water Commission meeting where projects and plans are reviewed, and you can also follow us on Facebook or Twitter.
Every household’s water meter is read during the first three days of every month. Bills are then generated, mailed or sent via email around the sixth of every month, and are due at the end of the month. Customers are charged for actual water used, and bills are made to clearly detail the costs associated with each service that Castle Rock Water offers. It also shows actual usage against a budgeted amount. Your objective is to conserve water by staying within that budget. Excess usage fees will be charged if your usage exceeds this cap.
The amount of water used by your household each month is displayed in your water usage charges. Rates are broken down into tiers, and each household is given a customized budget in order to promote conservation and better track usage. To promote conservation, the prices for each tier are progressively higher per 1,000 gallons. Tier 2 is no longer in effect during the winter, and Tier 3 rates apply to any additional indoor water usage.
- Your Tier 1 average winter monthly consumption (AWMC) represents your typical indoor usage as determined by your indoor water use during the previous winter. Every year, your AWMC is updated and reflected on your bill in April.
- The Tier 2 budget for outdoor watering is determined by the size of your irrigable yard and the evapotranspiration (ET) factor.
- Tier 3 refers to the amount of water above Tiers 1 and 2. You are using more water than you should if a Tier 3 charge appears on your bill.
- A surcharge for usage of more than 40,000 gallons per month is known as an excessive use surcharge.
Fixed charges are organized separately from your water usage. These are consistent throughout the year and cover every aspect of our service to you, including our water service, renewable water resource, wastewater, and stormwater management. View the most recent list of capital and maintenance projects that are paid for by these fees.
The amount that is past due is shown in red and must be paid right away. To prevent a potential service interruption, this sum needs to be paid right away.
Additional fees, such as late fees, disconnections, and other service fees, are listed on the bill when they apply.
Actual water use is displayed on a graph in relation to your monthly water budget.
Your bill’s Payment Coupon is at the bottom for simple removal. Mailing in your payment is only one way to pay. At the secure online payment portal, CRgov. You can access your account history and make one-time payments or set up recurring payments at com/MyWaterBill. There is 24/7 automated phone access (unavailable from Jan. 1 until Jan. Castle Rock Water and Town Hall both have drive-up payment boxes where patrons can make payments in person. Please double-check that the coupon’s email and phone numbers are accurate.
Rates and fees are reviewed annually in accordance with the Water Master Plan, which has the support of the community and encourages distributing costs among current and future customers. Our comprehensive plan, one of the most forward-thinking in the state, ensures long-term water supply, but we maintain mid-range combined rates and fees for local water providers.
For more information on the $3 discount for anyone over the age of 65, call us at 303-660-1373. Application and proof of age are required.
Each customer’s Average Winter Monthly Consumption (AWMC) is determined by averaging all indoor water use in the months of November, December, January, and February. This determines Tier 1 of your water budget and the amount of water your household used indoors. The AWMC is also used to determine how much wastewater is treated each month because what goes in must come out. Your AWMC is reset annually each April, and the updated charges show up on your April statement. This happens because conditions in your household might change. A class average is given to new clients up until an individual AWMC is established. The average AWMC for single-family residential customers is 4,000 gallons, and when combined with the monthly wastewater fee, the bill comes to about $35. See rates for exact pricing.
Become familiar with your water meter in order to check for household leaks and to access the control valve for emergency shut off. Typically, your water meter is located inside your home in the basement or crawl space, nearest the outside wall facing the street. However, some homes have the water meter in a meter pit outside the home. (Please do not open the meter pit. Accessing it can cause freezing issues in the winter and debris concerns in the summer, as well as other tripping and property damage hazards.) Make sure your water meter is accessible at all times, especially in the event your water needs to be turned off for an emergency. Do not place boxes, furniture or (if on the exterior) landscaping materials in front of or on top of the meter or the meter pit. Although the meter might be located on your property, it belongs to the Town of Castle Rock (Municipal Code 13.12.050.)
- Main office 720-733-6000 [email protected]
- Customer Billing 303-660-1373 [email protected]
- Stormwater Hotline 720-733-2235 [email protected]
- After-hours emergency 720-733-6000, option 1