To sign up for the ACSA’s new customer portal and payment system, please click here.
Any check or electronic transfer used to pay an ACSA bill that is returned due to insufficient funds, an invalid account number, a stopped/frozen/hold/”refer to maker” payment, or being drawn on a closed account will be assessed a $35 cash fee. Services will be terminated and this charge, along with any other charges, must be paid in cash before service will be restored if such payment was made to avoid termination of service for non-payment or to have services restored after such termination.
To access our new customer portal and make an online payment using your debit/credit card or eCheck, click the link below.
(Note that clicking the link below will take you away from the website of the Albemarle County Service Authority.)
To make a payment, you may use this official links below:
Automatic Payments. Gain peace of mind that your utility bill is paid in full and on time with your choice of two automatic bill payment options. Pay your
Pay your taxes and bills. Other payments made to the City of Charlottesville. The City partners with Invoice Cloud to offer online bill payment
New and Improved Features – Now Live!
In the lobby of City Hall, you can pay your City of Charlottesville utility bill. The City accepts payments made with debit, credit, checks, and cash. At 605 E Main Street, on the corner of 7th Street NE and Main Street, you can find the city hall. Except on city holidays, City Hall is open from 9 a.m. to 4 p.m. on Monday through Thursday.
Our online payment options have been expanded with new user-friendly features, making payment only a click away. Online bill payment is still free, and all significant credit and debit cards are accepted. To complete your transaction, you will need your Utility Billing account number. To make a quick and secure payment and to access your account information, go to the updated payment portal. Please visit the Invoice Cloud FAQs (PDF) for answers to frequently asked questions.
Choose between two automatic bill payment options to ensure that your utility bill is paid in full and on time. Register your utility account with Invoice Cloud to have your bill paid automatically using a debit, credit, or checking account that is already on file, or pay your utility bill automatically by using the Easy Pay Plan to have money deducted directly from your checking account. You don’t have to re-enroll in Invoice Cloud if you are already a member of Easy Pay. Both methods of payment provide a convenient, safe, and safe way to automatically pay your monthly utility bill.
Pay your bill in the palm of your hand! Receive text notification as soon as your monthly utility bill is available with Pay by Text. We text you your bill, and you reply “OK” to pay with your saved payment method. Register with easy step-by-step instructions for Pay by Text to conveniently and securely pay your utility bill.
Go paperless to save time and money. Signing up for Paperless Billing is easy, and eliminates paper printing and mailing of bills and payments. This secure feature sends an email confirmation that payment was made, and allows you to access your account activity and information online.
Checks and money orders can be deposited in three drop boxes any time of day. Drop boxes are located:
- adjacent to City Hall’s 6th and 7th Street entrances (pedestrian access only)
- between the City Hall Annex and the Downtown Recreation Center (accessible by vehicle)
- During business hours, in the vestibule of City Hall’s entrance at 605 East Market Street.
You can use the return envelope provided in your bill to mail your payment. Please allow five days for the posting of payments.
Call Utility Billing at 434-970-3211 to use our simple automated service to pay your utility bill over the phone. This service is free to use, and all popular credit and debit cards are accepted. To complete your payment, you will need your Utility Billing account number.
Utilize the Budget Plan to eliminate uncertainty surrounding your monthly bill. You can know exactly how much you will owe each month thanks to this free and simple method of helping you manage your monthly expenses. This plan calculates your annual utility costs and divides that sum into 12 equal payments. These payments serve as the “level payment amount” for your monthly billing. Your account is examined every six months to see if your level payment amount should change in order to end your budget year with a zero balance. There may be additional occasions when we adjust your budget amount as a result of modifications to your usage patterns, unusual weather, or adjustments to your utility rates.
Call us at 434-970-3211 to request an application if you’re interested in using the Budget Plan, or fill out and submit the online form instead. Before submitting your request, please read the Budget Plan Rules thoroughly.
When customers are having trouble paying their utility bills, the Utility Billing Office’s Collections Office is in charge of administering payment plans on their utility accounts. Such circumstances could be caused by unusually high winter utility bills or a decrease in household income. You can talk about your payment options, such as installment plans and payment deferrals, by calling (434) 970-3211.
The Water and Wastewater Assistance Programs and the Gas Assistance Program are administered by the Utility Billing Office to help eligible households pay their utility bills. For more information on these programs, call (434) 970-3211.
The City’s policy on leak credits is intended to provide customers with some financial relief from the effects of unreported water leaks while still providing them with a financial incentive to be concerned about and repair leaks. Call customer service at (434) 970-3211 or visit our page on water leaks for more details.