Welcome to the official blog of the City of Crestview! Our goal is to provide our residents with the most up to date information about their local government, and to provide a platform for engaging in meaningful dialogue about how we can build a better community together.
Today we are talking about the City of Crestview Bill Pay system. This system allows our citizens to easily and securely access their account and make payments online. This system will save you time, money and hassle when it comes to managing your bills, and is a great way to ensure you are always on top of your payments. We want to provide our residents with the best customer service possible and the City of Crestview Bill Pay system is an excellent way to achieve that.
To make a payment, you may use this official links below:
PAY A; A. PAY My Utilities Bill · Lien Search Payment · Agendas & Minutes · Jobs · Utility Billing · Notify Me®. Crestview Florida. Contact Us.
Payment Options Information
Payments can be made after hours at the silver utility drop-box located in the City Hall Parking lot at 198 North Wilson Street. However, payments placed in
Paying your bill with Auto Pay or Online
On our website, you can set up auto pay using your checking account, Visa, or MasterCard. Please give auto pay two billing cycles to take effect. Please get in touch with our office if you ever need to update your credit card or checking account information. You’ll also need to give this update two billing cycles to take effect.
If you have enrolled in auto pay and your payment is rejected for any reason your auto pay will be deactivated and you will have to re-enroll. Should your payment be rejected you will receive an email from Click2Gov on the due date notifying you that the payment has been rejected. You can either go online and make a manual payment or you can call our office and make a payment over the phone with a Visa or MasterCard. 850-682-6131
If your payment is declined due to insufficient funds, a $25 fee will apply. 00 service fee.
If your services have been disconnected due to non-payment, DO NOT CLICK “PAY BILL ONLINE.” Your services must be restored in order to be used again, and this fee cannot be paid online. Our computer system won’t let us know that you’ve paid.
A bill will not be deemed paid until remittance has been received at the Utility Billing Department’s office, and the department will not be held accountable for mail delays or other types of transportation losses. Bills are due when they are received, and late fees will be assessed after that date. FAILURE TO RECEIVE YOUR BILL DOES NOT EXCUSE PAYMENT.
A%2010%%20penalty%20is%20added%20to%20all%20balances%20not%20paid%20in%20full%20before%20close%20of%20business%20on%20the%20%22Late%20after%205:00%20pm%22%20date%20on%20your%20bill After hours, payments can be made at the silver utility drop-box at 198 North Wilson Street, the parking lot for City Hall. But after 3:00 PM, payments received in this box won’t be processed until the following business day. Payments placed in the drop box after 3:00 PM on the Due Date will incur late fees. Monday through Friday, 8:00 AM to 5:00 PM, is when the office is open.
|City of Crestview 198 Wilson Street N P.O. Box 1209 Crestview, FL 32536|
Billing Cycle “A” (bills due on the 1st Tuesday of each month) – Routes #13, 14, 15, 16, 17, 19, 20, 21, 22, 23, 24, 25, 26 and 27.
Billing Cycle “B” (bills due on the 3rd Tuesday of each month) – Routes #1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 18, and 99.
If your utility bill is still unpaid as of the first or third Tuesday of the following month, depending on your billing cycle, the cut-off date for each Cycle will be the Wednesday after your bill due date. Without further notice, any account with a past-due balance may be disconnected.
The first or third Tuesday of every month, depending on your billing cycle, if the past-due balance is not received in the city utility office by 5:00 PM on the bill due date or 4:30 PM if paying online, services will be disconnected and a $25 fee will be assessed. 00 service charge will be assessed. %20A%2010%%20late%20fee%20will%20also%20be%20assessed%20on%20payments%20received%20after%20the%20bill%20due%20date%20(1st%20or%203rd%20Tuesday%20of%20each%20month,%20depending%20on%20your%20billing%20cycle) If your account is “cut-off” for non-payment, service won’t be restored until the full balance, any accrued late fees, and the $25 processing fee are paid. 00 service charge. At this point, payment of the $25. 00 service charge cannot be made on line.
Accounts that experience two nonpayment shutoffs within a 12-month period will be required to make an additional deposit equal to the initial deposit. In addition to any previous deposits, late fees, or service fees, this additional deposit is required. Their services will be suspended until any deposits due under this section are paid.
Any unauthorized connection to the city’s water or utility system, the restoration of service without first adhering to the requirements outlined in the city ordinance, or the intentional mutilation, tampering, or alteration of any component of the city’s water or sewer system are all prohibited. This Code or Ordinance violation could result in a fine of no more than $500. 00, by a sentence of up to 60 days in prison, or by both Any violation of a provision of this Code or an ordinance that persists throughout a day is considered to be a separate offense. Before service is reinstated, any City property that a customer damages or breaks must be paid for by the customer.
Termination of Services
By providing the City with notice and a forwarding address, a customer may terminate the contract for services at any time. When you stop using the City’s services, the deposit will be deducted from your final bill. However, if you don’t give the City notice, you’ll still be responsible for paying your final bill and the minimum monthly rate even if no water is used while the property is vacant or occupied by someone else who doesn’t apply for service or sign a contract. Slideshow Left Arrow Slideshow Right Arrow  Arrow Left Arrow