The City of Shelby is proud to introduce its new, convenient Bill Pay system. With a few clicks of your mouse, you can now securely and conveniently pay your bills anytime and anywhere you have access to the internet. No more need to wait in line, write checks, or mail in payments! This system has been designed with the user in mind, making it easier than ever to stay on top of your bills and payments. As a resident of the City of Shelby, you can rest assured that your information is safe and secure. Whether you are paying your water, sewer, electricity, or garbage bills, you can do so with just a few clicks. We understand the importance of convenience and security for our residents, and our new Bill Pay system makes that a reality.
To make a payment, you may use this official links below:
Pay My Bill
Pay My Bill · Enter account information · Select Accounts and Payments · Select Payment Method · Footer links
Billing & Payment Management. View bill and payment history and current service charges, request payment arrangements. Account Management.
For new account information, to report a utility problem, or for billing and payment questions, please contact Customer Services at:
704-484-686 Customer Services is located at 300 S Washington St, Shelby.
The City of Shelby is a full service utility community. Our residential, commercial, and industrial customers can access the following public utilities through the Shelby utilities system, which is owned and operated by the municipality of Shelby:
Shelby Utilities takes pride in offering our customers ongoing utility services, whether they are for their place of business or their residence. All of our customers receive prompt, cordial, and expert utility service from us every single time, round-the-clock, every day of the week.
Visit our website’s Energy Services, Engineering Services, or Water Resources sections for more details on our utilities and departments. The staff directory also contains phone and email contact details.
George W. Clay, Jr. Utility Operations Center
Phone: 704-484-6840 Fax: 704-484-6808
Office Hours: 7:30 am – 4:00 pm Monday – Friday
Call 811 to have underground utility owned lines located and marked before beginning any construction, excavation, or digging on your property, or visit NC 811 by clicking on the image to the left.
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