The City of Tampa is committed to providing its residents with reliable, high-quality service at affordable rates. As part of this commitment, the City of Tampa offers a convenient and secure way to pay your City Utility Bill. With the City of Tampa Utilities Bill Pay, you can easily keep track of your payments, set up recurring payments, and receive reminders when payments are due. In addition to the convenience of online payments, the City of Tampa Utilities Bill Pay also offers the added security of using secure payment methods. Whether you use a credit card, debit card, or direct bank transfer, your payment information is encrypted and safeguarded from unauthorized use.
For those who prefer to pay their bills in person, City of Tampa Utilities Bill Pay also offers payment options at local stores, such as Walmart and CVS. With these options, you can pay your bill without ever needing to step foot in a City office. Additionally, you may also be able to pay your bill through mail or
To make a payment, you may use this official links below:
Pay Water Bill
https://www.tampa.gov/water/pay-water-bill
Pay Water Bill Phone: (813) 274-8811 for assistance with delinquent accounts or other account information. For more information, view the City
Water Bill Online Payments
https://www.tampa.gov/service/water-bill-online-payments
Use this service to pay your utility bill.
Option 1: Pay Online
Viewing your bills, making a one-time payment, or setting up automatic monthly payments via AutoPay are all made simple through our customer service portal. You can pay online using your credit or debit card. Without a convenience fee, MasterCard, Visa, American Express, and Discover are accepted.
Additionally, you can register to receive email alerts when a new bill is due.
Create your online account:
- Visit the Customer Service Portal.
- Go to the bottom of the page and click the “Click Here” link. This will open up the Online Access Registration page. Enter your seven-digit account number. Enter your account name exactly as it appears on your bill under Account Name: For residential accounts, enter your last name followed by your first name (Jones, Mary NOT Mary Jones); for commercial accounts, enter the name of your company. Enter the billing ZIP code for your account mailing address. Click on Continue. Utilizing the format shown on the page, make sure your password is unique and confirm it. Enter and confirm your email address. Click the “Complete Registration” button to finish.
Option 2: Set Up AutoPay
Make automatic electronic bill payments through your bank. You can set up automatic withdrawals from either your checking or savings account to pay bills. Please be aware that although the City of Tampa Utilities Department does not charge for this service, your bank might. Please check with your bank for details.
Select one of the following options:
- Enroll online using our Customer Service Portal. Select the “Payment” tab to get started.
- Or download and print an application. Mail your application to City of Tampa Utilities, P. O. Box 30191, Tampa, FL 33630-3191.
- Or contact the Call Center at (813) 274-8811.
- The following message will appear on your monthly utility bill once you sign up for the service and it becomes active: “DO NOT PAY — AUTO BANK PAYMENT SCHEDULED ON OR AFTER XX/XX/XX.” ” This can take up to 4-6 weeks.
- Automatic Payments Commence: On the due date indicated on your bill, payments will be made automatically by electronic bank transfer. The amount charged and the date of the transaction will be displayed on your monthly bank statement.
- What Happens If There Aren’t Enough Funds in Your Account: Your bank will return the automatic payment if there aren’t enough funds in your account on the payment date, just like a check will bounce if there aren’t enough funds. Your bank and the City of Tampa might charge you additional fees as a result.
Please contact our Utility Services Call Center at (813) 274-8811 for assistance if you have any questions about your bill or the automatic bill payment service.
Option 3: By Mail
Use the pre-addressed envelope included with your bill. Mail payments to P with checks made out to “City of Tampa Utilities” O. Box 30191, Tampa, FL 33630-3191. On all checks and money orders, don’t forget to include your service address and seven-digit utility account number.
Option 4: By Phone
To use our 24-hour phone system to pay with a credit card or debit card, dial (813) 274-8811. Without a convenience fee, MasterCard, Visa, American Express, and Discover are accepted.
- When prompted, press “1.”
- When prompted, enter your utility account number followed by the # key. Your utility account number contains 7 digits.
- Press “1” to provide your payment information.
Option 5: In Person
Pay in person at one of the businesses listed below:
- Amscot, all locations: This venue accepts cash only payments. Additional fees may apply.
- Westshore Pharmacy, 3206 S. Westshore Boulevard: Only use to pay bills that are current.
The “Pay New Charges By” date listed on your utility bill serves as the deadline for payments. Please make sure that your payment method permits receipt and posting by the due date in order to avoid late notices and/or late fees.
We are dedicated to assisting our clients in getting back on track.
- We can create flexible payment plans tailored to your specific needs if you need more time to catch up. Contact the Utilities Call Center at (813) 274-8811 to make a request for a payment extension or a monthly payment schedule. Using the Customer Service Portal at https://utilities to access your account tampa. gov.
- If you have received a final notice, please call the Credit and Collections Section at (813) 274-8811 to verify that we have the correct billing information for your account or to make payment arrangements in order to prevent service interruption.
- If you’re interested in learning more about the Customer Assistance Program (CAP) Program, which entitles low-income customers to a waiver of base water and wastewater charges, click here.
Need to make a payment for water service on a portable hydrant meter?
FAQ
Where can I pay my TECO bill in person?
Use One of Our Payment Locations To pay your bill in person, stop by one of the numerous locations nationwide that our third-party partner, Western Union, has provided. The same business day payment transmission is available everywhere (by 4:00 p.m. m. ) and expanded business hours for a convenience fee*.
How do I turn on utilities in Tampa?
One of two things can cause a utility bill to be higher than usual: a change in your usual water use or a leak on your property.