The Information entered is invalid. Contact us at 210-353-2222 during regular business hours. Monday-Friday: 7:00 a. m. – 7:00 p. m.
To make a payment, you may use this official links below:
One Time Payment
https://www.cpsenergy.com/en/external-sites/one-time-payment-english.html
You can get the most up-to-the-minute account information online anytime and it’s FREE! Check your balance, pay your bill, review your current and past
Ways to Pay My Bill
https://www.cpsenergy.com/en/customer-support/ways-to-pay-my-bill.html
Make a One-Time Payment Online by ACH/eCheck, Debit Card, or Credit Card with no Manage My Account required. There is a $2.35 convenience fee assessed by our
Manage My Account Valid username and password required Username Password
PAY ONLINE:
- To pay online and access additional services, such as My Energy Portal to assist you in managing your energy use, register for Manage My Account.
- Through Manage My Account, send a one-time payment by ACH/eCheck or Credit Card. By selecting Pay My Bill – Pay by ACH/eCheck (Free Service), you can take advantage of our free one-time ACH/eCheck payment option. To make a one-time Credit Card payment, choose Pay My Bill – Pay With Credit Card. There is a $2. When paying online with a credit card, our payment processor will charge you a convenience fee of 35.
- Make a One-Time Payment Online with a Debit Card, Credit Card, or ACH/eCheck without Using Manage My Account There is a $2. If you use ACH/eCheck, a Debit Card, or a Credit Card to make a One-Time Payment Online, our payment processor will charge you a convenience fee of 35. Read more in the Payment Processing FAQs .
AUTO PAY: Set up automatic withdrawals from your bank to pay any outstanding balance on your monthly bills. No convenience fee applies.
PERSONAL PAYMENTS: Visit one of our Customer Service Centers to send a check or get help with a bill.
- The service center is open from 7:45AM to 5:00PM, Monday through Friday, excluding holidays.
- Closed: Saturday & Sunday
ADDITIONAL LOCATIONS FOR PAYMENT: Visit H-E-B, Woodforest National Bank, Money Box/Speedy Cash, or other retail establishments to make payments. There is a fee of one dollar ($1. 00) paid to the third-party vendor. More information on payment locations.
PAY BY PHONE: You can pay your bill by phone using an ACH/eCheck, a Debit Card, or a Credit Card. There is a $2. When paying by phone, the payment processor levies a convenience fee of $35. ONLY these phone numbers are accepted for phone-based payments.
- Residential Customers: Call (877) 257-1172
- Commercial Customers: Call (855) 290-7615
PAY BY MAIL: If you receive your bill in the mail, mail your bill using the pre-addressed return envelope that is included. Mailing address for bill payments:
CPS Energy P.O. Box 2678 San Antonio, TX 78289
BUDGET PAYMENT PLAN: Based on your prior year’s energy charges, pay the same amount each month. Learn about our Budget Payment Plan. Sign up for Budget Payment Plan through Manage My Account.
GIFT CERTIFICATES: Pay your energy bill with a gift certificate, or purchase one for a friend. Available only at our Customer Service Centers.
QUESTIONS: Please fill out the Residential Billing Issues Form or the Commercial Billing Issues Form and submit it if you have any questions or concerns regarding your energy bill.
For any other question, feel free to call:
- Residential Customer Service at (210) 353-2222
- Commercial Customer Service at (210) 353-3333
- Or send us a question by email at [email protected].
- Plan a convenient time for us to call you if you have any additional questions.
Before resuming service, all electrical devices must be unplugged or turned off for your safety.
PLEASE NOTE: At the moment, credit card payments are not accepted by our customer service departments.
FAQ
Where can I pay my CPS Energy bill?
…
PAY ONLINE:
- To pay online and access additional services, such as My Energy Portal to assist you in managing your energy use, register for Manage My Account.
- Through Manage My Account, send a one-time payment by ACH/eCheck or Credit Card.
Is there an app for CPS Energy?
Free downloads of the CPS Energy Home Manager app are available for iPhone/iPad and Android phones and tablets. With an intuitive user interface designed specifically for mobile devices, the App has the majority of the features of the full web portal.
What is the phone number for CPS Energy?
Online Bill Payment Make online payments using your checking or savings account, as well as a credit or debit card. Additionally, you can save your payment information and schedule upcoming payments.