to satisfy the needs of both customers and employees while offering safe, dependable utility services at the most affordable price.
To make a payment, you may use this official links below:
Billing & Payment
https://www.decaturutilities.com/billing-payment
Pay by mail to DU, PO Box 2232, Decatur, AL 35609. Check or money order · Pay in person at DU’s Main Office M-F, 8:00 a.m. – 4:30 p.m.. Check or cash · Pay in
Billing & Payment
https://www.decaturutilities.com/copy-of-billing-payment
Pay by mail to DU, PO Box 2232, Decatur, AL 35609. Check or money order ; Pay in person at DU’s Main Office M-F, 8:00 a.m. – 4:30 p.m.. Check or cash ; Pay
Report Outages: 256-552-1400
Customers of Decatur Utilities (DU) receive a monthly bill for utility services used over the course of about 30 days. Dates of service are clearly displayed on the billing statement. View a sample bill HERE.
Any amount not paid by the due date indicated on the bill is subject to a late fee. In order to pay for current charges, customers have 14 days after the due date. If payments are not received after 14 days, accounts may be closed.
Re-connection fees:
- $80 (Normal business hours, M-F, 8 a.m. – 4:30 p.m.)
- $125 (payable after hours by phone at 256-552-1400 or using our automated payment options)
Click the SmartHub button below to log in and a new browser window will open allowing you to access your account online OR to register. (If you click the button but it doesn’t open, your browser might be blocking pop-ups. When you click the link a second time while holding down the “Ctrl” key, a new window will open. ).
Your NEW Account Number and Mailing Zip Code from your July 2019 or later billing statement are required to register for SmartHub. Call customer service at 256-552-1400 if you need assistance finding that information. 4. One of our customer service agents will be happy to give you that information and/or assist you in creating a SmartHub account.
Click here to learn more about SmartHub and watch instructional videos.
- Send checks or money orders to DU at PO Box 2232, Decatur, AL 35609.
- Pay in person at DU’s Main Office M-F, 8:00 a. m. – 4:30 p. m. Check or cash 1002 Central Parkway SW 35601 .
- Pay in person at Moneygram locations Cash View locations Call in advance to make sure the location you want to use accepts DU payments.
- Pay at our self-service kiosks in the main lobby (Monday through Friday, 8 a.m. m. – 4:30 p. m. ) Drive-Thru lane and Main Office Parking Lot (24/7) Check, cash, or card
- Pay online
- Check or card
- Pay by phone at 256-552-1400 Opt. 3
- Check or card
- Pay by Bank Draft
- Download application
DU’s levelized payment program, Budget Billing, averages your monthly bills based on your usage over the previous 12 months. You have to use the DU system for 12 months in a row. For customers to be eligible for budget billing, they must currently have a bank draft agreement. Download form HERE and return to our Customer Service Department.
If you enroll in Bank Draft, your bill amount will be automatically deducted from your checking or savings account on the due date of each month. Download form HERE and return to our Customer Service Department.
Please fill out and return a Medical Hardship form if someone you know is on life support or another form of assistance that depends on electricity to keep them alive so that we can add their home to our medical priority list. In the event of a power outage, power lines serving people on the Medical Priority List will be prioritized. A portion of the form must be filled out by a doctor, and a new form must be submitted annually in order for our records to be up-to-date.
The waste water portion of your bill will be capped off during the summer, starting in April and continuing through September billing, based on your typical usage during the winter. DU accounts for the fact that residential customers irrigate lawns and flowers, fill swimming pools, wash cars, etc.
Call Customer Service at (256) 552-1400 if you have any questions about your bill. 4.
Note: By giving DU your email and phone number, you consent to receiving email, text, and/or phone notifications in the future as well as other communications from DU.
FAQ
How much does Decatur Utilities pay?
Hourly pay at Decatur Utilities ranges from a low of $64 to a high of $85 with an average rate of $74 per hour. Individual pay rates will, of course, vary based on the position, department, and location, as well as each employee’s unique skills and education.
What time does Decatur Utilities?
$80 (Normal business hours, M-F, 8 a. m. – 4:30 p. m. $125 (Payable after hours by phone at 256-552-1400 or using our automated payment options.