Delaware Electric Cooperative (DEC) is committed to providing its members with an efficient, secure and reliable way to pay their bills. As the largest electric cooperative in Delaware, DEC is proud to offer its members the convenience of bill pay, so they can manage their accounts from the comfort of their own homes and on their own schedule. By making this commitment to its members, DEC continues to lead the way in providing trusted, dependable energy services that are tailored to the needs of their customers. With this blog post, we will explore the different options available to DEC members when it comes to paying their bills and discuss the advantages of using DEC’s bill pay services. With a variety of payment methods, DEC makes it easy for members to view their accounts, make payments, and even sign up for recurring payments. In addition, DEC’s secure payment system helps protect members’ accounts from unauthorized use and helps prevent identity theft. With DEC’s bill pay services, members can rest assured that their accounts are
To make a payment, you may use this official links below:
Pay Your Bill Login to SmartHub to pay your bill or manage your account. Ways To Pay: Pay By Phone You may pay your bill via credit card or debit card by
Ways To Pay
Pay By Phone You may pay your bill via credit card or debit card by calling
Ways To Pay:
Call us at 888-999-0957 to pay your bill with a credit card or debit card. When you call, you will be given instructions on how to use our automated system.
By visiting the cashier’s window in our lobby, which is located in our headquarters building along Rt 13 in Greenwood. On the north side of our building, there is a drive-through pay window that you can use as well. Members can make payments in both locations beginning at 8 a.m., Monday through Friday. m. through 4:30 p. m. After regular business hours, payments can also be made in the drop box by our drive-through window.
Pay Now With No Online Account
Pay your bill without having to log into a Smarthub online account. You will need your account number found on your bill.
Sign up for an online account with DEC, which will allow you to pay your bill, manage your payments, and even report a power outage. Once you sign up for an online Smarthub account, be sure to download our app, “DEC Connect.” Use your same login information to pay your bill or report an outage from your mobile device.
Payments can be mailed to: Delaware Electric Cooperative P. O. Box 600 Greenwood, DE 19950.
You no longer need to worry about writing a check and sending your payment to us every month with the help of our Bank Draft Authorization (BDA) program. Through this practical program, your payment is automatically deducted from your checking account. You avoid spending money on checks and stamps by paying your bill electronically. Customers with active accounts, including those on the Budget Billing Plan, are eligible. You will notice a message on your bill each month indicating the date and the amount we will draft from your account. You can stop participating at any time by sending a written notice to DEC, Attention Billing Dept., once you see this message on your payment stub.
Please download and fill out the form below. Attach a voided check, or a copy of a check, for the account from which you want the funds drafted. Bring or mail these to Delaware Electric Cooperative, Attention Billing, P.O. Box 600, Greenwood, DE 19950, or simply complete and enclose with your payment. You can also sign up for Bank Draft by setting up a Smarthub account here.
You no longer need to worry about writing a check or sending your payment to us each month with the help of our Credit Card Draft Authorization program. With this convenient program, your payment is automatically deducted from your credit card account. Residential members, including those enrolled in the Budget Billing Plan, who have active accounts are eligible. You will see a message on your bill each month indicating the date and the amount we will charge to your credit card. You may cancel your participation by sending a written notice to DEC, Attention Billing Dept. Once you see this message on your payment stub, you won’t need to call or mail a payment—it will be taken care of automatically!
Download the form for the credit card account you want to be charged each month, print it out, and fill it out to join. Bring or mail to Delaware Electric Cooperative, Attention Billing, P. O. Box 600, Greenwood, DE 19950, or just print, fill out, and submit with payment. Additionally, you can register for credit card draft by creating a Smarthub account here.
Members no longer experience the jarring seasonal fluctuations in their electric bills thanks to DEC’s levelized billing program. The Co-op averages your previous 12 electric bills to determine your new monthly payment when you join the program. The monthly billing average is re-calculated in March and September. There is no sign-up fee to participate in the program. Members must be eligible if they have served with DEC for at least a year and have received no more than one late notice during that time. You cannot have a balance on your account when you enroll in the program because it is only for residential accounts. Log in to DEC Connect or your online Smarthub account to enroll. Members can also enroll by calling 855-332-9090.
DEC members can apply to join our Certification of Medical Need program if they need electrically powered life-sustaining medical equipment. This program alerts participants when DEC anticipates an outage so that they and their loved ones can prepare for their medical requirements. This program does not override the Co-op’s billing procedures or give participating members priority for electricity restoration in the event of an outage. Learn more about our Certification of Medical Need program and how to apply HERE.
Delaware Electric Cooperative assists customers who are having financial difficulties to maintain their service. The organizations listed below may be able to assist members.
Catholic Charities 406 S. Bedford St. Ste. , 9 Georgetown DE 19947 Phone: 302-856-6310.
First State Community Action 308 N. Railroad Ave. Georgetown DE 19947 Phone: 302-856-7761.
Salvation Army 22318 Sussex Hwy. Seaford DE 19973 Phone: 302-628-2020
State Service Centers Georgetown 302-856-5574 Laurel 302-875-8402 Seaford 302-628-6700 Frankford 302-732-9501 Bridgeville 302-721-7005
Catholic Charities 2099 N. DuPont Hwy. Dover DE 19901 Phone: 302-674-1782.
Salvation Army 611 Forest St. Dover DE 19904 Phone: 302-678-9551
When your actual bill is past due, you will be notified. Additionally, two calls will be made to the account’s primary phone number to warn of a potential disconnect. You might be required to pay the following fees if your service is cut off due to a past-due bill. Remember that your Co-op is a non-profit organization, and the fees are intended to prevent our members from being charged for restoring delinquent services. Call us right away at 855-332-9090 if you need help paying your bill. Please don’t wait until the last minute to seek help. If your service is disconnected, you might also be required to pay a deposit in addition to the fees you see below.
If the member is present, they will be given the chance to pay before the service is disconnected when a Cooperative employee comes to the property to disconnect service for nonpayment. If the Member elects to pay, a thirty dollar ($30. 00) Collection Charge will be assessed. Any visit by a collections agent to the property that doesn’t result in a disconnect will incur this fee.
To reinstate service that was cut off for nonpayment, the Member will pay a restoration of service charge. Mon – Fri: 8:00 A. M. – 8:00 P. M. $40. 00 HOLIDAYS EXCLUDED Mon – Fri: 8:01 P. M. – 12. 00P. M. $96. Emergency restoration at times other than those listed above is $172, with holidays excluded. 00.
There will be an additional fee of twenty-five dollars ($25) for authorized attempts by the cooperative to draft members’ accounts with insufficient funds as well as for checks and electronic transfers received as payment for services rendered or bills rendered by the cooperative that are returned to the cooperative unpaid by the members bank. 00) per attempted check, bank draft, or credit card draft each instance