Having your Verizon account disconnected can be stressful. You may be wondering how you can pay your outstanding balance and get your service turned back on. The good news is that there are several ways to pay a disconnected Verizon account. In this article, we’ll walk through the steps so you can easily pay your bill and restore your service.
Why Your Verizon Account May Have Been Disconnected
Before we dive into how to pay your disconnected account, let’s first understand some of the key reasons Verizon may disconnect your service:
- Non-payment – If you miss paying your bill by the due date, Verizon will send notices reminding you to pay. If left unpaid, they will eventually suspend your service after advance notice.
- Proof of Identity – Verizon requires valid proof of identity when you first open an account. If they are unable to verify your identity, they may suspend your service.
- Fraud – If there are signs your account may have been opened fraudulently, Verizon will suspend service during their investigation.
- Terms of Service Violations – Using your Verizon service in prohibited ways per their Terms of Service can also lead to disconnection.
How Long You Can Pay a Disconnected Account
If your account gets disconnected, you have a window of time where you can still pay your outstanding balance and have your service restored:
- You have 6 months from the disconnection date to pay your final bill and reactivate your service.
- After 6 months, you have an additional 18 months (so 24 months total) where you can still pay your final bill, but won’t be able to restart your service.
- Once 24 months have passed since disconnection, Verizon will close your account permanently. At that point, any outstanding balance would need to be handled through a collection agency.
So in summary, make sure to pay your disconnected balance as soon as possible and within 6 months to get reactivated hassle-free.
How to Pay a Disconnected Verizon Account Online
Paying online is the quickest and easiest way to settle your disconnected Verizon account balance. Here are the steps:
Through My Verizon
- Go to verizon.com/myverizon and click Sign In
- Enter your My Verizon User ID
- This is usually an email address or account number – your mobile number won’t work once disconnected
- Click Forgot password? to reset your password if needed
- Once signed in, go to the Pay Bill page to make a one-time payment
- Choose your payment method – credit/debit card or bank account
- Confirm your payment details and submit
Through the Disconnected Accounts Website
If you can’t access My Verizon, use the Disconnected Accounts website:
- Enter your mobile number, last name, and ZIP code
- Select Make Payment
- Enter payment details and submit
This website can be used for 6 months after disconnection.
Through the Pay My Bill Website
The Pay My Bill website is available if it’s been over 6 months since disconnection:
- Click Pay Bill without Signing In
- Enter your mobile number or account number
- Select Billing Zip Code
- Choose payment method and submit payment
How to Pay a Disconnected Account via Phone
You can also pay your disconnected Verizon bill easily over the phone:
Through the Automated #PMT System
- Dial #PMT (#768) from any mobile phone
- Enter your mobile number or account number
- Enter Account PIN – reset if forgotten
- Follow prompts to make payment
By Calling Verizon Customer Service
- Call (800) 922-0204
- Provide account details to agent
- Make payment via credit card, debit card, or checking account
Note there is a $10 Agent Assistance Fee when paying through Customer Service.
How to Pay a Disconnected Account In Person
If you prefer to pay in person, you have several options:
- Verizon Store – Visit a retail store and make a payment at the bill pay kiosk or with an employee
- CheckFreePay – Make cash payments at participating CheckFreePay locations
- Western Union – Pay with cash at participating Western Union spots
- Other Authorized Locations – Find other payment locations that accept Verizon bills in person
Be sure to call ahead to verify payment types accepted and hours of operation. Locations other than Verizon stores may charge up to a $3 convenience fee.
What Happens After Paying a Disconnected Account
Once you’ve paid your outstanding balance, here’s what to expect:
- If you pay within 6 months of disconnection, your service will be restored automatically within 24 hours.
- If it’s been over 6 months, your account can’t be reactivated. But paying the bill still helps avoid further credit impacts.
- The payment goes towards your final bill first. Any remaining funds get applied as a credit to your closed account.
- Make sure to pay any additional collection fees or late charges that accrued to settle your account fully.
- You can request a final bill statement for tax or record keeping purposes if needed.
Paying off that lingering disconnected account feels great! Just follow the steps in this guide to settle your Verizon bill online, by phone, or in person. Act quickly within 6 months of disconnection to get seamlessly reactivated.