Paying your monthly ImOn Communications bill is easy and convenient with the various payment options offered. ImOn provides customers with several ways to view balances and make payments either online, by phone, by mail or in person.
Online Bill Pay
The easiest way to pay your ImOn bill is online through the ImOn Account Manager. Here’s how to pay online:
- Go to https://myaccount.imon.net/esp/ and log into your account. You’ll need your ImOn account number and password.
- Once logged in, the dashboard will display your account balance. Click on “Pay Now” to make a payment.
- On the payment page, choose whether to make a full or partial payment. You can also setup recurring payments here.
- Enter your payment information including bank account or credit card details.
- Review your payment details and submit. A confirmation page will display showing your payment was successful.
Paying online allows you to easily view your balance and payment history at any time. You can setup automatic payments to ensure your bill gets paid on time each month. One thing to note is a $5.95 convenience fee applies to credit card payments.
AutoPay
Another easy option is to enroll in AutoPay where payments are automatically withdrawn from your bank account each month. Here’s how AutoPay works:
- Download the AutoPay form from ImOn’s website or set it up through your ImOn Account Manager.
- Complete the form with your ImOn account information and bank account details you want payments withdrawn from.
- Submit the form by mail to ImOn or set up through your online account manager.
- Payments will now be automatically withdrawn from your bank account each month on the bill due date.
AutoPay guarantees your bill gets paid on time and you never have to worry about late fees. It’s a free service and easy way to manage payments.
Pay by Mail
If you prefer to pay by check or money order, you can mail in payments. Here’s how to pay by mail:
- Make checks or money orders payable to ImOn.
- Write your ImOn account number on your check or money order.
- Mail your payment to the address listed on your bill statement. The payment address is: ImOn Lockbox
PO Box 3446
Cedar Rapids, IA 52406-3446 - Make sure to allow 3-5 business days for delivery so your payment arrives by the due date.
Paying by mail is a simple option for those who prefer checks or money orders. Just be sure to mail it in plenty of time to avoid late fees.
Pay by Phone
ImOn offers the option to pay your bill over the phone using a credit card. Here’s how it works:
- Call ImOn Customer Care at 319-298-6484 during business hours 8am – 6pm Monday to Friday.
- When prompted, select the billing and payments options.
- Have your ImOn account number ready to provide.
- A representative will take your credit card information and process the payment.
- A confirmation number will be provided showing your payment was successful.
Paying by phone is quick and easy. Just keep in mind there is a $5.95 convenience fee for credit card payments over the phone or online.
Local Drop Off Payments
You can drop off bill payments in person at one of ImOn’s local Customer Care offices:
- Cedar Rapids: 101 3rd Avenue SW, Suite 200, Cedar Rapids, IA 52404
- Iowa City: 702 S. Gilbert Street, Suite 104, Iowa City, IA
- Dubuque: 300 Main Street, Suite 104, Dubuque, IA
Payments can be made in person Monday to Friday 9am – 5pm. You can also use the after hours drop boxes available outside each location.
Additionally, check or money order payments can be dropped off at:
Cedar Rapids Bank & Trust
500 First Ave NE
Cedar Rapids, IA 52402
This provides a convenient option for dropping off payments locally before or after hours. Just be sure payments arrive by your due date to avoid any late fees.
Payment Due Dates
ImOn bills are due on the same date each month as listed on your statement. Payments must be received by 5pm on the due date to be considered on time.
If the due date falls on a weekend or holiday, payments are due the next business day by 5pm. Late fees apply to payments received after the due date.
Review your monthly bill carefully and be sure to note the due date listed. Mark your calendars with the due date each month to remember when to pay.
Avoid Late Fees
To avoid getting charged late fees, be sure to pay your bill by the due date each month. Late fees are $5 or 1.5% of the unpaid balance, whichever is greater.
Set payment reminders on your calendar a week before your bill is due to give yourself time to pay. Sign up for paperless billing and ImOn will email you when a new statement is ready to review.
Consider enrolling in autopay or recurring payments through your online account manager. This guarantees your payment is made on time each month.
Review late fees or due date changes on your statement promptly and contact ImOn if there are any discrepancies.
Get Payment Assistance
If you are struggling to pay your ImOn bill on time, payment arrangements or extensions may be available. Contact ImOn Customer Care as soon as possible to discuss bill payment assistance options.
ImOn also partners with local assistance programs that may be able to help qualified customers catch up on past due balances. Ask ImOn about enrollment in the Lifeline federal assistance program.
Don’t let past due bills pile up. Reach out right away if you need help paying your ImOn Communications bill each month.
Frequently Asked Questions
What are the ways I can pay my ImOn bill?
You can pay online, through AutoPay, by phone, by mail, or drop off a payment locally. ImOn offers various options to provide convenience to customers.
What is the monthly bill due date?
Your specific due date is listed on your monthly statement. Due dates are typically the same each month. Payments must be received by 5pm on the due date.
What if I need to pay late one month?
Contact ImOn as soon as possible if you may pay late. Payment extensions can sometimes be arranged. Late fees apply after the due date.
Can I get email or text alerts about my bill?
Yes, set up paperless billing through your ImOn Account Manager. You’ll receive email alerts when your bill is ready to view and pay.
What do I do if I’m charged a late fee in error?
Contact ImOn Customer Care if you notice any incorrect late fees on your bill. They can review payment history and reverse any erroneous charges.