Paying your LG&E utility bills doesn’t have to be a hassle. With easy and convenient online services, there’s no need to worry about lining up at the post office or having to remember when your bills are due. With LG&E’s online bill pay, you can pay your bills quickly and securely, with the added bonus of being able to review your energy usage and manage your account. In this blog post, we will provide a detailed guide to LG&E’s online bill pay, as well as provide helpful tips on how to make the most of the service. Whether you’re signing up for an online account or just looking to learn more about the service, you’ll find everything you need to know right here.
To make a payment, you may use this official links below:
Pay my residential bill
https://lge-ku.com/residential/payment
Bill pay options online, by phone, my mail or in person. Sign up for Auto Pay and have your monthly payments conveniently deducted from your bank account or
LG&E
https://my.lge-ku.com/
View and pay your bill. Sign up for paperless billing and get notified when your bill is due. View a graph of your monthly energy use.
Don’t have a business office nearby?
To make a payment by cash or debit card, try one of our authorized retail payment agents.
Customers can still leave payments in the Payment Drop Boxes without touching anything. Remember to put your payment in an envelope, seal it, and enclose your bill stub along with your name, address, phone number, and account number.
| Address | Office Hours |
|---|---|
| Norton, VA: 1000 Park Ave., NW | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
| Pennington Gap, VA: 42311 E. Morgan Ave. (This business office will close March 31.) | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
It’s crucial to understand that LG does not support the payment of multiple monthly bills at once through third-party services like a bank. If you’re using a third-party source other than our approved payment provider, Paymentus, or sending your payment by mail, be sure to allow enough time – we advise 7 business days – for payment processing.
Consider utilizing one of our quick and secure services, such as Auto Pay (eCheck, Debit Card, or Credit Card), for your convenience.
Basic Service Charge – Electricity
Basic Service Charge – Gas
Late Payment Charge
- LG
- KU:%203%%20of%20current%20charges%20(if%20bill%20is%20not%20paid%20by%20due%20date)
- ODP: 1. 5%%20of%20current%20charges%20(if%20bill%20is%20unpaid%2020%20days%20after%20bill%20issue%20date)
Meter Test
- LG
- KU:%20$75%20for%20Electric%20Meter%20(No%20charge%20if%20test%20shows%20meter%20is%20running%20at%20least%202%%20faster%20than%20normal)
- ODP: $75 for an electric meter (only charged after two years of meter testing).
Returned Payment Charge
Reconnection of Service*
Temporary Suspension of Service to Drop Service Line
- LG&E: $28 if customer requests; No fee if LG&E required
- KU: $28 if customer requests; No fee if KU required
- ODP: No charge
Requesting to activate or examine LG
- LG
Outdoor Light Shield
Basic Service Charge – Electricity
Basic Service Charge – Gas
Late Payment Charge
- LG
- KU:%203%%20of%20current%20charges%20(if%20bill%20is%20not%20paid%20by%20due%20date)
- ODP: 1. 5%%20of%20current%20charges%20(if%20bill%20is%20unpaid%2020%20days%20after%20bill%20issue%20date)
Meter Test
- LG
- KU:%20$75%20for%20Electric%20Meter%20(No%20charge%20if%20test%20shows%20meter%20is%20running%20at%20least%202%%20faster%20than%20normal)
- ODP: $75 for an electric meter (only charged after two years of meter testing).
Returned Payment Charge
Reconnection of Service*
Temporary Suspension of Service to Drop Service Line
- LG&E: $28 if customer requests; No fee if LG&E required
- KU: $28 if customer requests; No fee if KU required
- ODP: No charge
Requesting to activate or examine LG
- LG
Outdoor Light Shield
FAQ
Where can I pay my LGE bill?
If one of our walk-in service centers is not convenient for you and you prefer to pay your bill in person, we have a number of retail establishments that act as authorized pay agents, including Kroger and Walmart.
What is the phone number for LG&E?
Kentucky. Customers who are “income qualified” for certain public assistance programs and who obtain and present an official “Certificate of Need” from the state social services office may discuss a payment plan with the company for reconnection during the months of November through March.