At LG&E, we understand how important it is to pay your monthly energy bill on time and conveniently. That’s why LG&E offers our customers the option of paying their bills online with our One Time Bill Pay (OTBP) service. With OTBP, customers can pay their bills quickly and securely, from anywhere, in one easy transaction. This service helps customers save time and money by eliminating the hassle of having to write and mail checks each month. Whether you’re paying your own bill or managing someone else’s, OTBP is the perfect solution for getting bills paid quickly and easily. In this blog post, we’ll discuss the advantages of using the LG&E One Time Bill Pay service, how to use it, and why you should consider making it your go-to payment option.
To make a payment, you may use this official links below:
One
https://my.lge-ku.com/cs/easypay_home.sap
Welcome to the online bill payment system for LG&E, KU, and ODP. Please have a copy of your bill available for this payment transaction.
Pay my residential bill
https://lge-ku.com/residential/payment
Bill pay options online, by phone, my mail or in person. Sign up for Auto Pay and have your monthly payments conveniently deducted from your bank account or
Don’t have a business office nearby?
To make a payment by cash or debit card, try one of our authorized retail payment agents.
Customers can still leave payments in the Payment Drop Boxes without touching anything. Remember to put your payment in an envelope, seal it, and enclose your bill stub along with your name, address, phone number, and account number.
| Address | Office Hours |
|---|---|
| Norton, VA: 1000 Park Ave., NW | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
| Pennington Gap, VA: 42311 E. Morgan Ave. (This business office will close March 31.) | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
It’s crucial to understand that LG does not support the payment of multiple monthly bills at once through third-party services like a bank. If you’re using a third-party source other than our approved payment provider, Paymentus, or sending your payment by mail, be sure to allow enough time – we advise 7 business days – for payment processing.
Consider utilizing one of our quick and secure services, such as Auto Pay (eCheck, Debit Card, or Credit Card), for your convenience.
Basic Service Charge – Electricity
Basic Service Charge – Gas
Late Payment Charge
- LG
- KU:%203%%20of%20current%20charges%20(if%20bill%20is%20not%20paid%20by%20due%20date)
- ODP: 1. 5%%20of%20current%20charges%20(if%20bill%20is%20unpaid%2020%20days%20after%20bill%20issue%20date)
Meter Test
- LG
- KU:%20$75%20for%20Electric%20Meter%20(No%20charge%20if%20test%20shows%20meter%20is%20running%20at%20least%202%%20faster%20than%20normal)
- ODP: $75 for an electric meter (only charged after two years of meter testing).
Returned Payment Charge
Reconnection of Service*
Temporary Suspension of Service to Drop Service Line
- LG&E: $28 if customer requests; No fee if LG&E required
- KU: $28 if customer requests; No fee if KU required
- ODP: No charge
Requesting to activate or examine LG
- LG
Outdoor Light Shield
Basic Service Charge – Electricity
Basic Service Charge – Gas
Late Payment Charge
- LG
- KU:%203%%20of%20current%20charges%20(if%20bill%20is%20not%20paid%20by%20due%20date)
- ODP: 1. 5%%20of%20current%20charges%20(if%20bill%20is%20unpaid%2020%20days%20after%20bill%20issue%20date)
Meter Test
- LG
- KU:%20$75%20for%20Electric%20Meter%20(No%20charge%20if%20test%20shows%20meter%20is%20running%20at%20least%202%%20faster%20than%20normal)
- ODP: $75 for an electric meter (only charged after two years of meter testing).
Returned Payment Charge
Reconnection of Service*
Temporary Suspension of Service to Drop Service Line
- LG&E: $28 if customer requests; No fee if LG&E required
- KU: $28 if customer requests; No fee if KU required
- ODP: No charge
Requesting to activate or examine LG
- LG
Outdoor Light Shield
FAQ
Where can I pay my LG&E bill?
If one of our walk-in service centers is not convenient for you and you prefer to pay your bill in person, we have a number of retail establishments that act as authorized pay agents, including Kroger and Walmart.
What months can your electric not be shut off in Kentucky?
Kentucky. Customers who are “income qualified” for certain public assistance programs and who obtain and present an official “Certificate of Need” from the state social services office may discuss a payment plan with the company for reconnection during the months of November through March.
What is the phone number for LG&E?