By providing more easily accessible, clear, and understandable information about the water you consume, WaterZen aims to improve the health of your family.
To make a payment, you may use this official links below:
Pay My Bill
Enter the customer and account numbers provided by your utility. Customer Number requiredTool TipEnter the customer number located on your utility bill.
Easy-to-Use Self Service Portal. Billing & Payment Management. View bill and payment history and current service charges, request
Change Password You successfully logged in with the temporary password. Please enter a new password. Old Password
Your session has expired. Click on F2 key or OK button to login again.
Quickly Pay Your Bill Without Registering Don’t have an online account or don’t have time to register? You can quickly pay your bills now using your customer and account number.
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Request payment arrangements, view your bill and payment history, and current service charges.
Request your service start, stop, or transfer online if you’re preparing to move or change services.
View usage statistics for a particular service in detail or in summary, or compare your consumption across different accounts.
Set notification preferences for your account. Receive printed bills and notices for one or more accounts, or receive eBills and eNotices.
Contact your utility, file a service request, report an outage, and view service notifications.
The Advanced Utility Systems division of NEC Corporation has been chosen by the City of Lima Utility Department. For the 26,000 water, sewer, and refuse customers in the City, Harris Computer Corporation (Advanced) will deliver CIS Infinity, a new customer information and billing solution. In order to improve the customer friendliness of our billing and payment options, we are happy to introduce this new software system. If you have any questions about new registration for Link or the changes that will be made, call us at 419-221-5252 and our customer service representatives will be happy to help. We will also be launching our new customer website, LINK, which will enable customers to view, manage, and pay their accounts online.