Msd Bill Pay

Navigating the world of bill payment can be overwhelming and confusing. In today’s digital world, it can be difficult to stay on top of different payment due dates and amounts. To help alleviate this stress, the MSD Bill Pay system has been developed as a secure, convenient, and reliable way to manage utility bills, rent payments, and more. With MSD Bill Pay, users can manage all of their payments, set up automatic payments, and receive notifications and reminders when payments are due or when their accounts have a low balance. The system’s user-friendly, secure technology allows users to access their accounts anytime and anywhere, helping to minimize the hassle of bill payment. From one-time payments to setting up automatic payment reminders, MSD Bill Pay makes it easy for users to manage their bills in one convenient place.

To make a payment, you may use this official links below:

Payment Options

Call the Billing Contact Center at 1 (866) 281-5737 to pay using your bank account, credit or debit card. Pay in Person at MSD. Hours 8:30 A.M. to 4:


Login, Register with us. Contact us, Make a payment Access your accounts, View Bills, Usage and do more on your device now!!!

msd bill pay

Drops of Kindness​​

MSD and Louisville Water have launched a project called Drops of Kindness to assist customers who have unpaid bills. Drops of Kindness offers a customizable strategy to get through tough times and lessen future financial obligations, whether you are a resident or a business owner.

For eligible low-income households, this program offers a momentary 30 percent discount on MSD wastewater charges. Learn more about the Emergency Wastewater Assistance Program.

Senior citizens can apply for a 30% discount on wastewater fees and the consent decree surcharge if they are 65 years of age or older and their gross annual household income is $35,000 or less. Learn more about the Senior Discount Program.

Understanding my residential bill

Your bill includes specific breakdowns of your MSD and metered water charges, as well as detailed information that is simple to find and understand.

MSD Residential Bill Charges

Wastewater Service Charge: This is a set fee for the upkeep and management of the water quality treatment facilities owned and operated by MSD.

Wastewater Volume Charge: This fee is determined by the amount of water used, as indicated by the Water Company meter. The unit of measurement is a volume rate per 1,000 gallons, or CON (Consumption).

Stormwater/Drainage Charge: For the benefit of the entire community, this fee covers stormwater, drainage, and flood protection services. The residential fee is calculated based on one ESU (Equivalent Service Unit), which is equal to 2,500 square feet of impervious surface—areas like driveways and roofs that prevent water from soaking into the ground.

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