Paying your medical bills can be a stressful and time-consuming task. At Nemours, we understand this and have made the process as easy and convenient as possible. Our online bill pay system is designed to save our patients time and reduce stress, allowing them to quickly and securely pay their bills with ease. With the Nemours Bill Pay system, patients can easily manage their bills, keep track of payments, view account history, and more. Our service is secure and allows patients to make payments from the comfort of their home. We strive to provide our patients with the best service and convenience possible. With the Nemours Bill Pay system, you can easily and securely manage your bills and payments online.
To make a payment, you may use this official links below:
Online Bill Pay
https://www.nemours.org/patientfamily/payment/online-bill-pay.html
Two Ways to Pay Your Bill Online. Pay your bill online by logging in to your Nemours app account. Or you can pay your bill online by using the guest pay
Pay My Bill
https://app.nemours.org/pay-my-bill
Pay My Bill. Login. Log In to the Nemours App. If you have a Nemours app account, save time and log in now. Pay as a Guest Log In and Pay
We accept:
- Visa and MasterCard (debit or credit)
- Discover Card
- American Express
Additionally, you can send an immediate transfer using your banking account.
Send by Mail
If you’d rather send a check, please make it out to Nemours and write your invoice number in the memo line. You can send your payments to:
Nemours P.O. Box 530253 Atlanta, GA 30384
All financial communications should be patient-friendly, clear, concise, and accurate. If you have any comments, feel free to contact us.
When your child is a patient at Nemours, you might get two different bills: one from the hospital and one from the doctor.
Hospital Bill
Charges for both inpatient and outpatient services rendered at a Nemours hospital are included. Charges may be related to:
- Inpatient stays
- Surgical procedures
- Observation admissions
- Emergency care
- Tests (e.g., X-rays, lab)
- Therapy (e.g., physical, speech)
Physician Bill
Charges for medical services rendered at a Nemours specialty or main pediatric office are included on your doctor’s bill.
It can be challenging to understand some of the words and terms used in medical billing statements.
Here is a quick glossary of terms used frequently in medicine that you might encounter.
- Claim: Medical services that are billed to your insurance company.
- Coinsurance: The amount you are required to contribute toward the cost of a health service %20If%20your%20coinsurance%20is%2020%,%20that%20means%20you%20are%20responsible%20for%2020%%20of%20the%20medical%20bill%20and%20your%20insurance%20company%20picks%20up%20the%20rest,%20or%20the%2080%
- Copayment: The amount you are required to pay out of pocket, such as $10 for an office visit
- Deductible: The sum of money you must pay each year before your insurance company starts to cover some of your medical expenses. Your deductible usually renews every calendar year on January 1.
- Explanation of Benefits, or EOB, is a thorough breakdown of what your insurance provider will cover for the services specified in your insurance policy. It is a statement, not a bill.
- Parent or legal guardian who is liable for a debt is referred to as a guarantor.
- Medicaid is a joint federal-state initiative that offers low-income families health insurance.
- Payor: The third-party organization that pays your medical claims, such as your commercial insurance provider or a governmental body.
- Primary Care Physician (PCP): The doctor or pediatrician who looks after your child’s health and medical needs.
- Prior Authorization: Prior to the performance of some medical services, your insurance provider may require a formal approval, also known as precertification. Some insurance companies will not pay a claim unless they have first verified that a service is “medically necessary,” and they want to know this before they provide it.
- The postal address to which you should send your payment for medical supplies and services is the “remittance address.”
- Subscriber: The person in charge of your health insurance contract Also referred to as the policy holder.
No matter where in the United States your child received care, at a Nemours hospital, specialty or primary care site, Nemours billing is centralized, so you only need to make one call for all of your billing and payment questions.
Contact Nemours Customer Service
Helpful Tips
When calling about your bill, it’s helpful to:
- Make sure you have a copy of your most recent bill with your account number and contact details.
- Gather any and all data that may have been sent to you by your insurance company, such as an EOB (Explanation of Benefits) or other documents.
- When speaking with a customer service agent, make notes detailing your conversation, the time you called, the person who assisted you, and what you discussed.
- Have your notes from previous phone calls about your bill available.
- Be at ease; our helpful and amiable customer service representatives are here to assist you in any way they can.
For information regarding payment options, please contact:
Nemours has a number of service regions. By choosing your region, we can provide you with the most pertinent contact information and content.