Are you struggling to pay your Optimum bill on time? Do you need a little extra time to make your payment?
If so, you may be wondering if Optimum offers payment extensions or arrangements.
Unfortunately, the answer is no.
However, there are still ways to avoid late fees and service interruptions.
In this article, we’ll break down everything you need to know about paying your Optimum bill and what happens if you miss a payment.
What Happens if You Miss a Payment?
If you miss a payment, you’ll be charged a late fee of $10 on each subsequent past due bill. This fee will be added to your account on the day after the due date, and you’ll continue to be charged this fee for each billing cycle until your account is brought up to date.
For TV customers, if your payment is not received within 15 days of the due date, it may be sent to collections and you’ll be assessed a late fee. If you don’t pay your bill within 30 days of the due date, your service may be interrupted.
If you’re not a TV customer, the consequences of missing a payment are even more severe. If your payment is not received within 2 days of the due date, you’ll be charged a late fee and your account may be sent to collections. If you don’t pay your bill within 13 days of the due date, your service may be interrupted.
How to Avoid Late Fees and Service Interruptions
To avoid late fees and service interruptions, it’s important to make your Optimum bill payment on time. Here are a few tips to help you do so:
- Set up automatic payments: Optimum offers automatic payments, which will automatically deduct the payment amount from your bank account on the due date. This ensures that your payment is always on time, even if you forget.
- Pay online: You can also pay your Optimum bill online using a credit or debit card. Simply log in to your Optimum account and click on the “Pay Now” button.
- Pay by phone: If you prefer to pay by phone, you can call Optimum’s customer service number and make a payment over the phone.
- Pay in person: If you prefer to pay in person, you can visit an Optimum store and make a payment there.
What Happens if Your Service is Interrupted?
If your service is interrupted for non-payment, you’ll need to pay the past due amount and applicable restoration charges before your service is restored. This applies to TV, internet, and phone services.
If your service is disconnected for non-payment, you’ll need to pay the full outstanding balance, a re-installation fee up to $79.95, and one month’s service in advance before a re-connection is scheduled.
While Optimum doesn’t offer payment extensions or arrangements, there are still ways to avoid late fees and service interruptions. By setting up automatic payments, paying online, by phone, or in person, and making sure to pay your bill on time, you can keep your service running smoothly. If your service is interrupted, you’ll need to pay the past due amount and applicable restoration charges to have it restored.
We hope this article has provided you with the information you need to manage your Optimum bill payments and avoid any potential issues. If you have any further questions, don’t hesitate to reach out to Optimum’s customer service team for assistance.